When it comes to ratings on DoorDash, they are no different from ratings on other popular sites such as Yelp, Google, and Facebook. Customers use these ratings to decide which restaurants to choose from. The restaurants with the highest ratings will be chosen more often. However, the best rating is not always 5 stars or even 4 stars.
It is relative to you and your competition. I also checked my email thinking that they would send a review link after delivery; however, none of my previous orders had follow-up review emails. Since the company does not review or endorse customer feedback, the comments are kept private, meaning only restaurants can access them. Restaurants receive ratings through the app; for reasons unknown (and ratings from malicious drivers), computer and email ratings give you only one option: evaluate your driver. It is important to remember that the best rating is relative to you and your competition. Therefore, it is important to keep track of your ratings and compare them to your competitors.
This will help you understand how you are doing in comparison to them and what you can do to improve your ratings. Additionally, it is important to keep an eye out for any malicious drivers who may be giving you bad ratings.
